Self-Exclusion

Take control of your play. Self-exclusion is a voluntary tool that restricts access to your Firelegends account for a period you choose.

What is self-exclusion?

Self-exclusion means you ask us to block access to your account for a set time. During that period you will not be able to log in, play social casino games, or make purchases on this platform. It is designed to support adults who want a break from play or who are concerned about how much time or money they spend on entertainment products.

Why you might want to self-exclude

You might choose self-exclusion if you feel you are spending more time or money than you intended, if play is affecting your mood or daily life, if you want a cooling-off period, or if you simply wish to step away from social casino entertainment for a while. There is no shame in using this tool — it exists so you can make a clear, proactive choice.

Voluntary and reversible (except permanent)

Self-exclusion at Firelegends is voluntary: you decide to start it and you confirm the period with our team. For timed exclusions (24 hours up to 6 months), lifting the exclusion before the end date is subject to our cooling-off and verification process so the restriction remains meaningful. A permanent self-exclusion is intended to be lasting; it is not offered as a short break and should be chosen only when you are certain you do not wish to return.

How to self-exclude

Follow these steps. Our support team will guide you through verification and activation.

Contact support

Email or message our support team and state clearly that you wish to self-exclude from Firelegends.

Confirm identity

We will verify your account details to protect your account and ensure only you can request this restriction.

Choose exclusion period

Select 24 hours, 7 days, 30 days, 6 months, or permanent. We will confirm your choice in writing.

Account restricted

Your account will be blocked for the chosen period. You will not be able to access play or purchases until the exclusion ends or is reviewed under our policy.

Request self-exclusion

Submit the form below to start the process. We will contact you using the email on your account to confirm your identity and exclusion period. For urgent help, use our Help & Support page.

External support and national tools (UK)

If you need confidential advice or want to block yourself from UK licensed gambling sites, these organisations can help. Firelegends is a social casino for entertainment; for real-money gambling harm reduction in Great Britain, independent services include:

BeGambleAware — information and support for anyone affected by gambling.
GamStop — the national online self-exclusion scheme for Great Britain licensed gambling operators.
GamCare — free information, advice, and support (including the National Gambling Helpline).

Need help now? Go to Support resources for phone numbers and trusted UK organisations.